SparkleUpClean Policies And FAQ

At SparkleUpClean, we want every client to feel confident and comfortable with our services. Below is a summary of our key policies. If you have any questions, feel free to contact us.

Booking & Scheduling

• All appointments are scheduled online through our website or by phone for your convenience.

• We recommend booking at least 24–48 hours in advance to secure your preferred date and time.

• Same-day bookings may be available depending on staff availability.

Cancellation & Rescheduling

• We require 24 hours’ notice for cancellations or rescheduling.

• Late cancellations or no-shows will be charged the full amount.

• If you need to adjust your appointment, please contact us as soon as possible — we’ll do our best to accommodate.

Service Guarantee

• We stand by our work. If you’re not completely satisfied, notify us within 24 hours, and we’ll make it right at no extra cost.

• Our team is trained to provide thorough, professional, and reliable cleaning every time.

Payments & Pricing

• Prices are based on home size, number of rooms, and type of cleaning service.

• At this time, we only provide services for the number of bedrooms and bathrooms listed on our website.

• Payment is collected online at the time of booking.

• We accept credit/debit cards and secure online payments through our website.

• Optional tips can be given at the end of the service if you wish.

Supplies & Equipment

• SparkleUpClean provides all necessary cleaning products and equipment.

• If you have specific products you want us to use, please let us know in advance.

Access to Home

• Please provide safe and easy access to your home for our cleaning team.

• If pets are present, ensure they are safely secured during cleaning.

• We respect your home and treat it with the highest level of care and professionalism.